Terms of service

These Terms of Service (“Terms”) govern the offer and sale of products and services by BAZAR MONDIALE (operated by Ideamobile Unipessoal, Lda.) on the website www.bazarmondiale.com (the “Site”) and your use of the Site. By accessing, browsing, or making a purchase on the Site, you agree to be bound by these Terms. If you do not agree, please refrain from using the Site.

Company Information:

  • Corporate Name: Ideamobile Unipessoal, Lda.
  • Commercial Name: BAZAR MONDIALE
  • VAT/NIF: 507 644 425
  • Registered Address: Rua dos Gentios, Nº 108, Loja 11, 4580-732 Sobrosa PRD, Portugal
  • Commercial Registration: 507 644 425

For assistance, please contact Customer Service at:
Tel: +351 223 225 874 (Mon-Fri: 9:00–12:00 / 14:00–17:00 CET)
Email: hello@bazarmondiale.com

1. Scope and Acceptance

1.1 These Terms apply to all visitors of the Site and to all commercial transactions carried out through the online store at www.bazarmondiale.com.

1.2 BAZAR MONDIALE operates in compliance with applicable European Union and Portuguese laws. By using the Site or purchasing products, you represent that you are at least 18 years old and legally capable of entering into binding contracts.

1.3 We reserve the right to amend these Terms at any time without prior notice. Any changes will be effective upon posting on the Site. Please read these Terms before making any purchase. Your continued use of the Site following any amendments constitutes acceptance of the revised Terms.

2. Business Policy & Relationship

2.1 BAZAR MONDIALE offers products and services to “consumers,” meaning individuals acting for purposes outside a trade, business, craft, or profession. If you are not a consumer, please contact us before proceeding, as different terms may apply.

2.2 The products and services are available only in the countries indicated on the Site and are subject to availability and applicable law.

3. Registration & Account

3.1 To purchase products, you may register for an account on the Site. During registration, you must provide true, accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 We may refuse registration or suspend an account if we suspect any violation of these Terms or applicable laws.

3.3 You can cancel your account by contacting Customer Service.

4. Product Information & Pricing

4.1 Product descriptions, prices, promotions, and discounts are displayed on the product detail pages. While we strive for accuracy, there may be typographical errors or inaccuracies.

4.2 All prices include the applicable VAT rate (currently 23%). If you are an authorized business for intra-community transactions, VAT may not be applied as per applicable laws. Shipping, handling, and any additional services (e.g., White-Glove delivery) are charged separately.

4.3 Prices may change at any time, but the price applicable to your order will be that in effect at the time of order submission.

4.4 In the event of a pricing error or data entry mistake, we reserve the right to cancel the affected order and refund any amount paid.

4.5 Product images are for illustrative purposes only. There may be slight variations in color, size, and finish.

5. Orders & Contract Formation

5.1 To place an order, add the desired product(s) to your cart, proceed to checkout, review your order, and submit it. By submitting your order, you confirm that all information provided is correct.

5.2 Once we receive your order, we will send an automatic confirmation email. This email is not an acceptance of the order but a confirmation of receipt.

5.3 The contract of sale is concluded when we send a subsequent order confirmation email or when the product is shipped.

5.4 We reserve the right to refuse or cancel orders at any time, including in cases of incorrect pricing, inability to fulfill an order, product unavailability, or suspected fraud.

5.5 Special or customized products (e.g., made-to-order items) cannot be canceled once production has started. Such orders are non-refundable.

6. Payment Methods

6.1 Accepted payment methods may include, but are not limited to:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Amazon Pay
  • Multibanco (Portugal)
  • MB WAY (Portugal)
  • Bank Transfer
  • Klarna (where available)

6.2 Payment must be made within 15 business days of placing the order. If payment is not received, the order may be canceled.

6.3 BAZAR MONDIALE retains ownership of all goods until full payment is received.

7. Shipping & Delivery

7.1 Available shipping methods and their estimated delivery times depend on product size, fragility, and destination. We may offer:

  • Standard Delivery (Parcel)
  • Front-Door Delivery (Freight)
  • White-Glove Delivery (In-Home Assembly)

7.2 Handling time (5–10 days) is required to prepare items for shipment and is not included in the transit time.

7.3 Standard Delivery: Used for smaller, non-fragile items shipped via parcel carriers (UPS, FedEx, DHL). Tracking may be available. Signature may be required.

7.4 Front-Door Delivery (Freight): Used for international or large/fragile items. Items may be crated. Delivery is to the building entrance. No unpacking or assembly included.

7.5 White-Glove Delivery: Premium service includes indoor placement, unpacking, assembly (if applicable), and removal of packaging. Additional costs and lead times may apply. You must ensure the item fits through doorways, hallways, stairs, or elevators.

7.6 Delivery times are estimates, not guarantees. Saturdays, Sundays, and public holidays are not considered business days. Delays due to customs, logistical issues, or force majeure events may occur, and BAZAR MONDIALE is not liable for such delays.

7.7 If a product arrives damaged, note the damage on the carrier’s document and contact us within 24 hours with photographs at order@bazarmondiale.com.

7.8 Consumer Customers (B2C) — Delivery Period and Failure to Deliver


The delivery period applicable to each product is indicated on the relevant product page and/or at checkout before the order is completed.

Certain products, including made-to-order, customised, special-order, imported or supplier-dependent items, may have a delivery period exceeding 30 days.

By placing an order, the Customer acknowledges and expressly agrees to the delivery period indicated for the relevant product at the time of purchase. This period shall constitute the agreed contractual delivery period.

Where no specific delivery period has been indicated or otherwise agreed, delivery shall take place within the period established by applicable consumer protection law.

If BAZAR MONDIALE fails to deliver within the agreed delivery period, the Customer may grant BAZAR MONDIALE an additional reasonable period for delivery, where required by applicable law.

If delivery is not completed within that additional period, or where applicable law permits immediate termination, the Customer may cancel the affected order and shall be entitled to any reimbursement required under applicable mandatory consumer protection law.

Where legally permitted and with the Customer’s agreement, BAZAR MONDIALE may offer a store credit voucher of equal value as an alternative to a monetary refund.

Nothing in this clause shall exclude, restrict or otherwise affect any mandatory statutory rights available to consumers.

7.9 Professional and BAZAR PRO Customers (B2B) — Delivery Period and Failure to Deliver

For Customers purchasing for professional, commercial or business purposes, including BAZARPRO Customers, the delivery period indicated on the product page, quotation, order confirmation or otherwise expressly agreed at the time of purchase shall constitute the contractual delivery period.

Certain products may be made to order, manufactured specifically for the Customer, imported, sourced from third-party suppliers or subject to extended production and logistics periods.

If delivery becomes impossible for reasons directly attributable to BAZAR MONDIALE and within its reasonable control, and BAZAR MONDIALE is unable to supply the affected goods within the agreed delivery period or any additional period agreed with the Customer, the amount paid in respect of those goods shall, to the extent permitted by applicable law, be converted into a BAZAR MONDIALE store credit voucher of equal value.

The store credit may be applied towards future purchases from BAZAR MONDIALE and shall be non-refundable, non-transferable and not redeemable for cash.

Unless otherwise expressly agreed in writing, issuance of the store credit shall constitute settlement of the amount paid in respect of the affected goods.

7.10 Events Outside Our Reasonable Control

BAZAR MONDIALE shall not be considered responsible for delays or failure to deliver resulting from circumstances outside its reasonable control.

Such circumstances may include, without limitation:

incorrect, incomplete or inaccurate information provided by the Customer;
failure by the Customer to provide documents or information required to process, export, import, clear or deliver the order;
failure by the Customer to pay customs duties, import taxes, clearance charges, local handling charges or other amounts for which the Customer is responsible;
failure or refusal by the Customer or its representative to accept, collect or arrange onward delivery of the goods;
customs inspections, customs holds, port congestion, border controls or actions by public authorities;
import or export restrictions or changes in applicable regulations;
delays or disruptions affecting international transport, ports, airports or logistics networks;
strikes or industrial action;
war, armed conflict, civil unrest, terrorism, sanctions or governmental measures;
natural disasters, epidemics, pandemics or extreme weather conditions;
significant interruptions to energy, telecommunications or transport infrastructure; or
other force majeure events or circumstances that BAZAR MONDIALE could not reasonably foresee, prevent or control.

Where such circumstances occur, the applicable delivery period may be reasonably extended for the time necessary to overcome or resolve the relevant event.

BAZAR MONDIALE shall inform the Customer, where reasonably possible, of any material delay affecting the order and provide an updated delivery estimate.

For Consumer Customers (B2C), nothing in this clause shall restrict or exclude any mandatory rights available under applicable consumer protection law.

7.11 Orders Outside the European Union

For orders shipped outside the European Union, the shipping charge covers transport up to the customs clearance point in the destination country.

Customs duties, import taxes, clearance fees, local handling charges and final delivery from the customs clearance point to the Customer’s delivery address are not included in the purchase price or shipping charge and shall be the Customer’s responsibility.

Where available, BAZAR MONDIALE may arrange customs clearance and/or final local delivery upon the Customer’s request. Any such service shall be subject to a separate quotation and must be expressly accepted by the Customer before being provided.

8. Returns & Refunds

8.1 Right of Withdrawal (EU/EEA/UK Customers):
You may return eligible products within 14 days of delivery without giving any reason. To exercise this right, notify us in writing within the 14-day period. Return costs are borne by you unless stated otherwise. Products must be returned in original condition, unused, and in the original packaging. Refunds will be made within 14 days after we receive and inspect the returned items.

8.2 Exclusions:
Custom-made or personalized items cannot be returned or refunded unless they are defective or damaged in transit.

8.3 Damaged or Incorrect Items:
If an item is damaged upon arrival or not as described, note the damage with the carrier and report it within 24 hours. Keep original packaging and provide photographs. We will arrange for repair, replacement, or refund as appropriate.

8.4 Returns without a proper claim number or identification may be refused.

9. Warranty

9.1 Products are covered by a 2-year warranty against manufacturing defects under applicable consumer laws. This warranty does not cover normal wear and tear, misuse, improper installation, modifications, or damage due to negligence.

9.2 If a product is found defective under warranty, contact order@bazarmondiale.com. We may repair or replace the product at our discretion, without charge. If the product arrives with damages due to installation or misuse, the warranty is void.

10. Privacy & Security

10.1 Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

10.2 BAZAR MONDIALE is not responsible for external links or content from third parties and does not guarantee uninterrupted or error-free operation of the Site.

11. Limitation of Liability

11.1 Bazar Mondiale is not liable for any indirect, consequential, or incidental damages resulting from use of, or inability to use, the Site or products.

11.2 Bazar Mondiale makes no warranties, express or implied, beyond what is required by law.

12. Governing Law & Dispute Resolution

12.1 These Terms are governed by Portuguese law and applicable EU regulations.

12.2 The competent court for any dispute arising from these Terms shall be the court of the place of residence or domicile of the consumer within the EU/EEA, in accordance with applicable law.

12.3 Customers may seek alternative dispute resolution through the European Online Dispute Resolution (ODR) platform or contact the National Center for Information and Arbitration of Consumer Conflicts (CNIACC) at cniacc@fd.unl.pt for more details.

13. Force Majeure

We are not responsible for delays or failures caused by events outside our reasonable control, including acts of God, natural disasters, strikes, supply shortages, or government actions.

14. Amendments & Updates

We may amend or update these Terms from time to time. Such changes will apply to orders placed after the update’s effective date. Please review the Terms periodically.

14. Disclaimer

bazarmondiale.com is not responsible for any content, code, or any other inaccuracies.

bazarmondiale.com does not offer any warranties.

Under no circumstances shall bazarmondiale.com be liable for any special, direct, indirect, consequential, or incidental damages or any damages, whether in an action of contract, negligence, or other tort, arising out of or in connection with the use of the Service or the content of the Service. bazarmondiale.com reserves the right to make additions, deletions, or modifications to the content of the Service at any time without prior notice.

The bazarmondiale.com Service and its content are provided "as is" and "as available" without any warranty or representation of any kind, express or implied. bazarmondiale.com is a distributor and not an editor of content provided by third parties; as such, bazarmondiale.com does not exercise any editorial control over such content and does not make any warranties or representations regarding the accuracy, reliability, or currency of any information, content, services, or goods provided or accessible through the bazarmondiale.com Service. Without limiting the foregoing, bazarmondiale.com specifically disclaims all warranties and representations in any content transmitted in connection with the bazarmondiale.com Service or on websites that may appear as links on the bazarmondiale.com Service, or in products provided as part of or in connection with the bazarmondiale.com Service, including, without limitation, any warranties of merchantability, fitness for a particular purpose, or non-infringement of third-party rights.

No oral advice or written information provided by bazarmondiale.com or any of its affiliates, employees, officers, directors, agents, or similar representatives shall create any warranty. Information regarding prices and availability is subject to change without prior notice. bazarmondiale.com does not guarantee the continued availability of any specific product or service offered. Without limiting the foregoing, bazarmondiale.com does not guarantee that the bazarmondiale.com Service will be uninterrupted, error-free, timely, or free of defects or harmful components.

By accessing the Site or making a purchase, you acknowledge that you have read, understood, and agree to these Terms of Service.